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chiefmomboss:

So my boss told me recently that we’re not allowed to explicitly say yes or no about allergens in food. If you ask me if there are nuts of any kind in our chocolate chunk cookies, I cannot tell you yes or no. I cannot even say “please refer to the labeling” even though the label says “processed in a facility with equipment that processed peanuts.”

I have to tell you, “I am not certain, but that information is available to you on the Jimmy John’s website.” And that’s all I can tell you regarding allergens in our food.

Because if I tell you, “No there are no peanuts in our cookies,” and you buy one for your kid with a peanut allergy and they have a reaction, you can sue us. And the people miles and miles above me in the company hierarchy do not like getting sued.

So I, the humble shift runner, have to look like a goddamned fool because telling you to look at the ingredients and nutritional information online means the responsibility is on you, and we’re not liable? Somehow?

So if you or your child or someone you’re getting food for has a severe food allergy, and this is the kind of nonsense response you get from the person at the register or on the phone, it’s the same nonsense response you’ll get from the person running that shift and the same nonsense response you’ll get from the general manager. We can’t say anything else because the people above us do not want to be sued.

Which I think is stupid. We had nutritional sheets with all the calorie/nutritional content and allergy warnings on it to give to customers but they got taken away for unknown reasons. Revision? Not putting enough liability on the customer? Who knows. Not me, the shift runner who does not get paid enough to deal with this bullshit.

I don’t want to accidentally send someone to the hospital because of a life-threatening allergic reaction from food I sold and prepared for them, and I have not excessively studied the labels and ingredients of all our stuff and I’m not a doctor or nutritional scientist nor do I have a ton of experience with people who have food allergies and intolerances, so I don’t feel confident saying yes or no just because human morals.

But the reason we can’t say yes or no definitively and have to refer you to the stupid website is because my boss’s boss’s boss’s boss’s boss doesn’t want to go court. I also assume the employee who told a customer yes or no about a certain allergen would be in a lot of trouble and probably get fired if it led to the company getting sued. So we look stupid for a reason, even though it’s not a very good reason and it’s not very helpful to people dealing with food allergies.

Don't be the product, buy the product!

Schweinderl